{"id":9291,"date":"2025-10-26T17:22:55","date_gmt":"2025-10-26T17:22:55","guid":{"rendered":"https:\/\/www.analoggwerz.com\/?page_id=9291"},"modified":"2025-10-27T21:28:27","modified_gmt":"2025-10-27T21:28:27","slug":"retours-et-echanges","status":"publish","type":"page","link":"https:\/\/www.analoggwerz.com\/en\/retours-et-echanges\/","title":{"rendered":"Retours et \u00e9changes"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"9291\" class=\"elementor elementor-9291\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4242863 e-flex e-con-boxed e-con e-parent\" data-id=\"4242863\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6da8d231 elementor-widget elementor-widget-text-editor\" data-id=\"6da8d231\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p>\u00a0<\/p>\n<p data-start=\"416\" data-end=\"743\">Chez <strong data-start=\"421\" data-end=\"437\">Analog Gwerz<\/strong>, nous voulons que chaque appareil ou accessoire que vous recevez vous apporte enti\u00e8re satisfaction. Si toutefois un produit ne correspond pas \u00e0 vos attentes, vous disposez d\u2019un <strong data-start=\"615\" data-end=\"662\">d\u00e9lai de 14 jours \u00e0 compter de la r\u00e9ception<\/strong> pour demander un retour ou un \u00e9change, conform\u00e9ment \u00e0 la l\u00e9gislation europ\u00e9enne.<\/p>\n<p data-start=\"745\" data-end=\"1248\">Vous pouvez exercer votre <strong data-start=\"771\" data-end=\"815\">droit de r\u00e9tractation sans justification<\/strong> dans les 14 jours suivant la livraison. Pass\u00e9 ce d\u00e9lai, les retours ne pourront plus \u00eatre accept\u00e9s.<br data-start=\"915\" data-end=\"918\" \/>Pour qu\u2019un retour soit valid\u00e9, les articles doivent \u00eatre <strong data-start=\"975\" data-end=\"1003\">dans leur \u00e9tat d\u2019origine<\/strong>, complets (accessoires, housse, c\u00e2bles, manuels\u2026) et soigneusement <strong data-start=\"1071\" data-end=\"1108\">emball\u00e9s dans un colis protecteur<\/strong>. Les produits endommag\u00e9s, incomplets ou pr\u00e9sentant des traces d\u2019usage importantes ne pourront pas faire l\u2019objet d\u2019un remboursement complet.<\/p>\n<p data-start=\"1250\" data-end=\"1579\">En cas d\u2019\u00e9change, un <strong data-start=\"1271\" data-end=\"1291\">avoir \u00e9quivalent<\/strong> ou un <strong data-start=\"1298\" data-end=\"1324\">autre produit en stock<\/strong> pourra vous \u00eatre propos\u00e9. Si vous pr\u00e9f\u00e9rez un remboursement, celui-ci sera effectu\u00e9 via le <strong data-start=\"1416\" data-end=\"1442\">m\u00eame moyen de paiement<\/strong> que celui utilis\u00e9 lors de votre commande, dans un d\u00e9lai de <strong data-start=\"1502\" data-end=\"1524\">3 \u00e0 7 jours ouvr\u00e9s<\/strong> apr\u00e8s r\u00e9ception et v\u00e9rification du produit retourn\u00e9.<\/p>\n<p data-start=\"1581\" data-end=\"1834\">Les <strong data-start=\"1585\" data-end=\"1604\">frais de retour<\/strong> sont \u00e0 la charge du client, sauf en cas d\u2019erreur de notre part (produit non conforme \u00e0 la description, panne \u00e0 la r\u00e9ception, mauvais mod\u00e8le exp\u00e9di\u00e9). Dans ces cas pr\u00e9cis, nous vous fournirons une <strong data-start=\"1801\" data-end=\"1833\">\u00e9tiquette de retour pr\u00e9pay\u00e9e<\/strong>.<\/p>\n<p data-start=\"1836\" data-end=\"2155\">Parce que tous nos produits sont de <strong data-start=\"1872\" data-end=\"1888\">seconde main<\/strong>, nous encourageons \u00e0 limiter les retours inutiles pour r\u00e9duire l\u2019impact environnemental des transports. N\u2019h\u00e9sitez pas \u00e0 nous <strong data-start=\"2014\" data-end=\"2045\">contacter avant votre achat<\/strong> pour obtenir des photos suppl\u00e9mentaires ou des pr\u00e9cisions techniques \u2014 nous r\u00e9pondrons toujours avec plaisir.<\/p>\n<p data-start=\"2157\" data-end=\"2357\">Les retours doivent \u00eatre envoy\u00e9s \u00e0 l\u2019adresse communiqu\u00e9e par e-mail apr\u00e8s validation de votre demande. Merci de <strong data-start=\"2269\" data-end=\"2319\">ne pas renvoyer un colis sans accord pr\u00e9alable<\/strong>, afin de garantir un suivi correct.<\/p>\n<p data-start=\"2359\" data-end=\"2646\">Pour toute demande de retour ou d\u2019\u00e9change, vous pouvez nous contacter :<br \/>\ud83d\udcf8 via Instagram : <strong data-start=\"2450\" data-end=\"2509\"><a class=\"decorated-link\" href=\"https:\/\/www.instagram.com\/analog_gwerz\" target=\"_new\" rel=\"noopener\" data-start=\"2452\" data-end=\"2507\">@analog_gwerz<\/a><\/strong><br data-start=\"2509\" data-end=\"2512\" \/>\ud83d\udce7 par e-mail : <strong data-start=\"2528\" data-end=\"2553\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2530\" data-end=\"2551\">analoggwerz@gmail.com<\/a><\/strong><br data-start=\"2553\" data-end=\"2556\" \/>ou directement via le <a class=\"decorated-link cursor-pointer\" href=\"https:\/\/www.analoggwerz.com\/en\/contact-us\/\" target=\"_new\" rel=\"noopener\" data-start=\"2578\" data-end=\"2645\"><strong data-start=\"2579\" data-end=\"2604\">formulaire de contact<\/strong><\/a>.<\/p>\n<p data-start=\"2648\" data-end=\"2838\">En r\u00e9sum\u00e9 : <strong data-start=\"2660\" data-end=\"2692\">14 jours pour changer d\u2019avis<\/strong>, <strong data-start=\"2694\" data-end=\"2729\">\u00e9change ou remboursement rapide<\/strong>, <strong data-start=\"2731\" data-end=\"2759\">produits complets requis<\/strong>, et des <strong data-start=\"2768\" data-end=\"2808\">retours transparents et responsables<\/strong> dans l\u2019esprit d\u2019Analog Gwerz.<\/p>\n<ul class=\"wp-block-list\"><\/ul>\n<!-- \/wp:list -->\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u00a0 Chez Analog Gwerz, nous voulons que chaque appareil ou accessoire que vous recevez vous apporte enti\u00e8re satisfaction. Si toutefois un produit ne correspond pas \u00e0 vos attentes, vous disposez d\u2019un d\u00e9lai de 14 jours \u00e0 compter de la r\u00e9ception pour demander un retour ou un \u00e9change, conform\u00e9ment \u00e0 la l\u00e9gislation europ\u00e9enne. Vous pouvez exercer [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9291","page","type-page","status-publish","hentry"],"blocksy_meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Retours et \u00e9changes | Analog Gwerz<\/title>\n<meta name=\"description\" content=\"Analog Gwerz \u2013 Appareils photo argentiques &amp; num\u00e9riques d\u2019occasion\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.analoggwerz.com\/en\/retours-et-echanges\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Retours et \u00e9changes | Analog 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