{"id":11901,"date":"2026-08-15T10:12:26","date_gmt":"2026-08-15T10:12:26","guid":{"rendered":"https:\/\/www.analoggwerz.com\/livraison-et-retours\/"},"modified":"2026-10-13T09:27:41","modified_gmt":"2026-10-13T09:27:41","slug":"livraison-et-retours","status":"publish","type":"page","link":"https:\/\/www.analoggwerz.com\/en\/livraison-et-retours\/","title":{"rendered":"Delivery and returns"},"content":{"rendered":"<!-- ============================================================================\n     ANALOG GWERZ \u2014 LIVRAISON ET RETOURS\n     Slug attendu : livraison-et-retours\n\n     TARIFS REMPLIS le 15\/08 depuis les zones WooCommerce r\u00e9elles (wc\/v3) :\n       m\u00e9tropole domicile 8,50 \u20ac (offerte d\u00e8s 150 \u20ac), UE domicile 10\u201315 \u20ac selon\n       pays, La R\u00e9union 15 \u20ac ; point relais Boxtal = tarif dynamique au panier.\n       Les D\u00c9LAIS restent volontairement non chiffr\u00e9s.\n       \u00c0 savoir : la zone WooCommerce du \u00ab gratuit d\u00e8s 150 \u20ac \u00bb s'appelle\n       \u00ab France Espagne... \u00bb \u2014 si l'Espagne y est incluse, l'offre s'y applique\n       AUSSI en r\u00e9alit\u00e9. Le site promet \u00ab m\u00e9tropole \u00bb : on promet moins qu'on\n       donne, c'est le bon sens de l'\u00e9cart.\n\n     \u26a0\u26a0 UNE INCOH\u00c9RENCE \u00c0 TRANCHER : \u00ab livraison offerte d\u00e8s 150 \u20ac \u00bb\n       La home, les fiches produit et les CGV (art. 4) l'annoncent SANS condition\n       de destination. Si l'offre ne vaut qu'en France m\u00e9tropolitaine \u2014 le cas le\n       plus courant \u2014, il faut ajouter la pr\u00e9cision AUX TROIS ENDROITS, sinon un\n       client d'outre-mer peut l\u00e9gitimement l'exiger. Cette page est \u00e9crite avec\n       la mention \u00ab en France m\u00e9tropolitaine \u00bb ; si l'offre vaut partout, retire-la\n       ici et tout est coh\u00e9rent.\n\n     Faits utilis\u00e9s, tous v\u00e9rifi\u00e9s : exp\u00e9dition via Boxtal (courtier), zones\n     France m\u00e9tropolitaine + Europe + outre-mer, colis suivi, frais de retour \u00e0 la\n     charge du client, r\u00e9tractation 14 jours, remboursement sous 14 jours,\n     livraison au plus tard sous 30 jours (maximum l\u00e9gal). Aucun d\u00e9lai\n     d'exp\u00e9dition chiffr\u00e9 : conforme \u00e0 la r\u00e8gle \u00ab on n'annonce que le v\u00e9rifiable \u00bb.\n     ============================================================================ -->\n<div class=\"agp\">\n<style>\n.agp{\n  --p:#0A6A2C; --pd:#06471C; --tint:#F4F5F3; --terra:#8A1538;\n  --copper:#0A6A2C; --copper-l:#DDF3E2;\n  --bg:#FFFFFF; --sand:#F4F5F3; --line:#DFE3DE; --white:#fff;\n  --ink:#0D1F13; --ink2:#4B5A50; --ink3:#4B5A50;\n  --serif:\"Playfair Display\", Georgia, \"Times New Roman\", serif;\n  --sans:\"Inter\", -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, sans-serif;\n  --ease:cubic-bezier(0.16,1,0.3,1);\n  --sh:0 10px 30px rgba(13,31,19,.06);\n  font-family:var(--sans); color:var(--ink); background:var(--bg);\n  font-size:16px; line-height:1.65; -webkit-font-smoothing:antialiased;\n}\n.agp *,.agp *::before,.agp *::after{box-sizing:border-box;}\n.agp p,.agp h1,.agp h2,.agp h3,.agp ul,.agp ol{margin:0;}\n.agp ul,.agp ol{padding:0;}\n.agp a{color:var(--pd); 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border-bottom:1px solid var(--line);}\n.agp-art:last-child{border-bottom:none;}\n.agp-art h3{font-size:1.45rem; margin-bottom:.9rem;}\n.agp-art p,.agp-art li{color:var(--ink2); font-size:.95rem;}\n.agp-art p + p{margin-top:.7rem;}\n.agp-art ul{margin-top:.7rem; padding-left:1.1rem;}\n.agp-art li{margin:.35rem 0; list-style:disc;}\n.agp-art strong{color:var(--ink); font-weight:600;}\n\n.agp-cta{display:flex; gap:1rem; flex-wrap:wrap; margin-top:1.8rem;}\n.agp .agp-btn{display:inline-flex; align-items:center; justify-content:center; gap:.5em;\n  font-family:var(--sans); font-size:.95rem; font-weight:600; line-height:1; text-decoration:none;\n  padding:1em 2.25em; border-radius:4px; border:1.5px solid transparent;\n  transition:transform .35s var(--ease), background-color .25s, color .25s, border-color .25s;}\n.agp .agp-btn--full{background:var(--p); color:#fff;}\n.agp .agp-btn--full:hover{background:var(--pd); transform:translateY(-2px);}\n.agp .agp-btn--ghost{background:transparent; color:var(--p); border-color:rgba(10,106,44,.45);}\n.agp .agp-btn--ghost:hover{background:var(--p); color:#fff; border-color:var(--p); transform:translateY(-2px);}\n\n@media (max-width:1100px){ .agp-som{grid-template-columns:repeat(2,1fr);} }\n@media (max-width:900px){ .agp-som{grid-template-columns:1fr;} .agp-duo{grid-template-columns:1fr; gap:2rem;} }\n@media (max-width:640px){ .agp-etape{grid-template-columns:1fr; gap:.5rem;} }\n@media (pointer:coarse){ .agp .agp-btn{min-height:44px;} }\n@media (prefers-reduced-motion:reduce){ .agp *{transition-duration:.01ms !important;} }\n<\/style>\n\n<section class=\"agp-hero\">\n  <div class=\"agp-wrap agp-col\">\n    <p class=\"agp-eyebrow\">Before and after you buy<\/p>\n    <h1>Delivery and returns<\/h1>\n    <p class=\"agp-lead\">Un appareil de quarante ans voyage mal s&rsquo;il est mal emball\u00e9. Voici\n    comment part votre colis, ce qu&rsquo;il vous co\u00fbte, ce qu&rsquo;il faut faire s&rsquo;il arrive ab\u00eem\u00e9,\n    et comment le renvoyer si vous changez d&rsquo;avis.<\/p>\n  <\/div>\n<\/section>\n\n<section class=\"agp-sec\">\n  <div class=\"agp-wrap\">\n    <div class=\"agp-col\">\n      <p class=\"agp-eyebrow\">In four points<\/p>\n      <h2>The essentials<\/h2>\n    <\/div>\n    <ul class=\"agp-som\">\n      <li><b>Tracked parcel<\/b><span>Every parcel goes out with a tracking number, sent by email when it ships.<\/span><\/li>\n      <li><b>Free in France from \u20ac150<\/b><span>Delivery is free on orders from \u20ac150 in mainland France.<\/span><\/li>\n      <li><b>14 days to change your mind<\/b><span>Returns with no reason needed, and a full refund of the item price.<\/span><\/li>\n      <li><b>Packed by hand<\/b><span>Each camera is individually padded: it takes longer, and it\u2019s what prevents breakages.<\/span><\/li>\n    <\/ul>\n  <\/div>\n<\/section>\n\n<section class=\"agp-sec agp-sec--sand\">\n  <div class=\"agp-wrap\">\n    <div class=\"agp-head agp-col\">\n      <p class=\"agp-eyebrow\">Where and how much<\/p>\n      <h2>Rates and destinations<\/h2>\n      <p>Le montant exact s&rsquo;affiche dans le panier d\u00e8s que votre adresse est renseign\u00e9e,\n      avant tout paiement. Nous exp\u00e9dions via un courtier qui compare les transporteurs&nbsp;:\n      selon la destination, plusieurs modes vous sont propos\u00e9s au moment de la commande.<\/p>\n    <\/div>\n\n    <div class=\"agp-tbl\">\n      <table>\n        <caption>Les d\u00e9lais d\u00e9pendent du transporteur retenu et vous sont indiqu\u00e9s au moment\n        de la commande. Nous pr\u00e9f\u00e9rons ne pas les annoncer ici plut\u00f4t que d&rsquo;annoncer un d\u00e9lai\n        que nous ne ma\u00eetrisons pas.<\/caption>\n        <thead>\n          <tr><th>Destination<\/th><th>Available options<\/th><th>From<\/th><\/tr>\n        <\/thead>\n        <tbody>\n          <tr>\n            <td>Mainland France<\/td>\n            <td>Pickup point or home delivery<\/td>\n            <td>\u20ac5 to a pickup point, \u20ac8.50 to your door, <strong>free on orders from \u20ac150<\/strong><\/td>\n          <\/tr>\n          <tr>\n            <td>European Union<\/td>\n            <td>Pickup point depending on destination, or home delivery<\/td>\n            <td>Depends on the country, shown in your basket before you pay<\/td>\n          <\/tr>\n          <tr>\n            <td>French overseas territories<\/td>\n            <td>Home delivery or whatever the carrier offers<\/td>\n            <td>\u20ac35, shown in your basket before you pay<\/td>\n          <\/tr>\n        <\/tbody>\n      <\/table>\n    <\/div>\n\n    <div class=\"agp-encart\" style=\"margin-top:1.4rem; max-width:50rem;\">\n      <h3>French overseas territories and outside the European Union: taxes on arrival<\/h3>\n      <p>These parcels go through customs in the destination territory.\n      <strong>Customs duties, import taxes or dock dues (octroi de mer)<\/strong> may be charged to the recipient on delivery.<\/p>\n      <p>Ces sommes ne sont ni fix\u00e9es, ni per\u00e7ues, ni encaiss\u00e9es par nous&nbsp;: elles reviennent\n      \u00e0 l&rsquo;administration locale et restent \u00e0 votre charge. Mieux vaut vous renseigner avant de\n      commander : nous pr\u00e9f\u00e9rons vous le dire ici que vous laisser le d\u00e9couvrir au retrait du\n      colis.<\/p>\n    <\/div>\n  <\/div>\n<\/section>\n\n<section class=\"agp-sec\">\n  <div class=\"agp-wrap\">\n    <div class=\"agp-head agp-col\">\n      <p class=\"agp-eyebrow\">What happens after payment<\/p>\n      <h2>From order to letterbox<\/h2>\n    <\/div>\n    <div class=\"agp-etapes\">\n      <article class=\"agp-etape\">\n        <div>\n          <h3>Confirmation<\/h3>\n          <p>Un e-mail r\u00e9capitule votre commande d\u00e8s le paiement valid\u00e9. S&rsquo;il n&rsquo;arrive pas,\n          regardez dans les ind\u00e9sirables avant de nous \u00e9crire&nbsp;: c&rsquo;est presque toujours l\u00e0\n          qu&rsquo;il se trouve.<\/p>\n        <\/div>\n      <\/article>\n      <article class=\"agp-etape\">\n        <div>\n          <h3>Preparation<\/h3>\n          <p>The camera is checked one last time, then packed. We don\u2019t work with a warehouse and we don\u2019t pack a hundred parcels an hour: every parcel is done by hand, and that takes the time it takes.<\/p>\n        <\/div>\n      <\/article>\n      <article class=\"agp-etape\">\n        <div>\n          <h3>Dispatch<\/h3>\n          <p>Vous recevez un e-mail avec le <strong>tracking number<\/strong> as soon as the parcel is handed to the carrier. Tracking can take a few hours to go live on the carrier\u2019s side: that\u2019s normal.<\/p>\n        <\/div>\n      <\/article>\n      <article class=\"agp-etape\">\n        <div>\n          <h3>Delivery<\/h3>\n          <p>En point relais ou \u00e0 domicile, selon ce que vous avez choisi. Conform\u00e9ment \u00e0 la\n          loi, la livraison intervient <strong>no later than 30 days<\/strong> after you order. In practice, well before that.<\/p>\n        <\/div>\n      <\/article>\n    <\/div>\n  <\/div>\n<\/section>\n\n<section class=\"agp-sec agp-sec--sand\">\n  <div class=\"agp-wrap\">\n    <div class=\"agp-duo\">\n      <div>\n        <p class=\"agp-eyebrow\">How we pack<\/p>\n        <h2>Why our parcels are a little oversized<\/h2>\n        <p>A film camera is metal, glass and mechanisms adjusted to a hundredth of a millimetre. What kills it in transit isn\u2019t a sharp knock, it\u2019s constant vibration and room to move inside the box.<\/p>\n        <p>So every camera leaves <strong>individually padded<\/strong>, with the lens protected separately when it comes off, in a box bigger than it needs to be. Any accessories included are packed separately so they don\u2019t knock against the body.<\/p>\n        <p>It follows directly from <a href=\"https:\/\/www.analoggwerz.com\/en\/notre-methode-de-test\/\">our testing method<\/a>&nbsp;: there\u2019d be no sense in checking a camera for an hour only to let it break after two days in a lorry.<\/p>\n      <\/div>\n      <div class=\"agp-encart\">\n        <h3>Parcel arrived damaged?<\/h3>\n        <p><strong>Ne le refusez pas syst\u00e9matiquement.<\/strong> Ouvrez-le, m\u00eame devant le\n        livreur si c&rsquo;est possible, et regardez l&rsquo;appareil.<\/p>\n        <p>If the box is visibly damaged, <strong>\u00e9mettez des r\u00e9serves pr\u00e9cises<\/strong>\n        aupr\u00e8s du transporteur (\u00ab carton enfonc\u00e9, appareil \u00e0 v\u00e9rifier \u00bb plut\u00f4t qu&rsquo;un simple\n        \u00ab sous r\u00e9serve \u00bb), puis photographiez l&#8217;emballage et le contenu.<\/p>\n        <p>Envoyez-nous ces photos \u00e0 <strong>contact@analoggwerz.com<\/strong> dans les jours qui\n        suivent&nbsp;: nous prenons le relais avec le transporteur, et nous trouvons une solution\n        avec vous : c&rsquo;est notre affaire, pas la tienne.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n<section class=\"agp-sec\">\n  <div class=\"agp-wrap\">\n    <div class=\"agp-head agp-col\">\n      <p class=\"agp-eyebrow\">If something\u2019s wrong<\/p>\n      <h2>Returns and refunds<\/h2>\n      <p>Buying a camera you\u2019ve never held deserves the right to change your mind. The law provides for it, and we don\u2019t try to make it complicated.<\/p>\n    <\/div>\n\n    <div class=\"agp-arts\">\n\n      <div class=\"agp-art\">\n        <h3>Vous avez chang\u00e9 d&rsquo;avis&nbsp;: 14 jours<\/h3>\n        <p>Vous disposez de <strong>14 days from receipt<\/strong> pour nous dire que vous\n        renoncez \u00e0 votre achat, <strong>without having to give a reason<\/strong>. An email to contact@analoggwerz.com is enough: no compulsory form, no reason to tick.<\/p>\n        <p>L&rsquo;appareil doit ensuite nous \u00eatre renvoy\u00e9 dans les 14 jours qui suivent votre\n        message, <strong>complete<\/strong> (accessories, case, manual if they were supplied) and packed with the same care as on the way out.<\/p>\n      <\/div>\n\n      <div class=\"agp-art\">\n        <h3>What a return costs<\/h3>\n        <p>The <strong>frais de renvoi sont \u00e0 votre charge<\/strong>. Depuis l&rsquo;outre-mer ou\n        l&rsquo;\u00e9tranger, ils peuvent repr\u00e9senter une somme r\u00e9elle&nbsp;: renseignez-vous avant\n        d&rsquo;exp\u00e9dier, et \u00e9crivez-nous en cas de doute : on regarde ensemble ce qui est le plus\n        raisonnable.<\/p>\n        <p>Nous vous conseillons un envoi <strong>tracked<\/strong> et correctement assur\u00e9&nbsp;: tant\n        que le colis n&rsquo;est pas arriv\u00e9, c&rsquo;est vous qui en supportez le risque.<\/p>\n      <\/div>\n\n      <div class=\"agp-art\">\n        <h3>The refund<\/h3>\n        <p>It covers <strong>the full amount paid<\/strong>, including the original delivery charge (at the standard rate), and is made <strong>no later than 14 days<\/strong>\n        after we receive the return (or proof that it was sent). It goes back to the payment method used for the order.<\/p>\n        <p>Vous pouvez manipuler l&rsquo;appareil comme vous l&rsquo;auriez fait en boutique&nbsp;: l&rsquo;essayer,\n        l&rsquo;ouvrir, le d\u00e9clencher. En revanche, une d\u00e9pr\u00e9ciation caus\u00e9e par un usage allant\n        au-del\u00e0 de cet examen peut \u00eatre d\u00e9duite du remboursement. C&rsquo;est la r\u00e8gle l\u00e9gale, et\n        elle est rarement un sujet dans les faits.<\/p>\n      <\/div>\n\n      <div class=\"agp-art\">\n        <h3>The camera has a technical fault<\/h3>\n        <p>Then it\u2019s no longer a return, it falls under the <strong>legal guarantee<\/strong>, et elle\n        ne se limite pas \u00e0 14 jours. \u00c9crivez-nous en d\u00e9crivant le probl\u00e8me, photos ou vid\u00e9o \u00e0\n        l&rsquo;appui si c&rsquo;est visible&nbsp;: nous cherchons d&rsquo;abord la solution la plus simple.<\/p>\n        <p>Comme chaque appareil est une pi\u00e8ce unique, l&rsquo;\u00e9change \u00e0 l&rsquo;identique est rarement\n        possible&nbsp;: selon les cas, cela se r\u00e8gle par une r\u00e9paration, une r\u00e9duction du prix ou\n        l&rsquo;annulation de la vente. Le d\u00e9tail de vos droits est sur la page\n        <a href=\"https:\/\/www.analoggwerz.com\/en\/etats-et-garanties\/\">conditions and guarantees<\/a>.<\/p>\n      <\/div>\n\n      <div class=\"agp-art\">\n        <h3>A question before you order?<\/h3>\n        <p>C&rsquo;est toujours mieux que la d\u00e9ception apr\u00e8s. Une fiche qui ne dit rien d&rsquo;un point\n        qui vous importe, un doute sur la compatibilit\u00e9 d&rsquo;un objectif, une h\u00e9sitation entre\n        deux bo\u00eetiers&nbsp;: \u00e9crivez \u00e0 <strong>contact@analoggwerz.com<\/strong>. We\u2019d rather lose a sale than make one based on a misunderstanding.<\/p>\n        <div class=\"agp-cta\">\n          <a class=\"agp-btn agp-btn--full\" href=\"https:\/\/www.analoggwerz.com\/en\/faq\/\">See the FAQ<\/a>\n          <a class=\"agp-btn agp-btn--ghost\" href=\"https:\/\/www.analoggwerz.com\/en\/conditions-generales-de-vente\/\">Terms and conditions of sale<\/a>\n        <\/div>\n      <\/div>\n\n    <\/div>\n  <\/div>\n<\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Avant et apr\u00e8s l&rsquo;achat Livraison et retours Un appareil de quarante ans voyage mal s&rsquo;il est mal emball\u00e9. Voici comment part votre colis, ce qu&rsquo;il vous co\u00fbte, ce qu&rsquo;il faut faire s&rsquo;il arrive ab\u00eem\u00e9, et comment le renvoyer si vous changez d&rsquo;avis. En quatre points L&rsquo;essentiel Colis suiviChaque envoi part avec un num\u00e9ro de suivi, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-11901","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Livraison et retours | Analog Gwerz<\/title>\n<meta name=\"description\" content=\"Analog Gwerz \u2013 Appareils photo argentiques &amp; num\u00e9riques d\u2019occasion\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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